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Troubleshooting the printer
October 1997 4-5
Table 4-2
Machine Generated Error Codes
Condition/Error
Code
Description Possible solution
500 No RECEIVER at LEAD
EDGE SENSOR when
expected
• Verify that the correct media and rib-
bons are loaded.
• Clean sensors. See "Cleaning the
sensors" on page 4-16.
• If problem persists call for service.
501 RECEIVER stuck at
LEAD EDGE SENSOR
502 RECEIVER size change
without removing TRAY
503 Invalid TRAY size input
508 XLS 8657 ONLY:
RECEIVER Stuck at
URGE SENSOR
510 BAR CODE LABEL not
correct/BAR CODE
SENSOR or FRU mal-
function
511 BAR CODE LABEL not
correct or has damage/
BAR CODE SENSOR
or FRU malfunction
600, 601, 602, 603 CONTROLLER PROM
or BOARD failure
• Power cycle printer
• If error code doesn’t clear, call for
service.
608, 609, 60A,
60C
THERMAL HEAD/
CABLE, CONTROLLER
PRINTED CIRCUIT
BOARD
610 LCD or CONTROLLER
PRINTED CIRCUIT
BOARD
618, 60B EPROM, THERMAL
HEAD