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A-61070 September 1999 7-1
7 Troubleshooting
Trouble and remedy
chart
This chapter outlines some of the problems you may encounter and
their probable causes and remedies.
Trouble Probable Cause Remedy
Scanner does not power on
(status display does not
illuminate).
The power cord is not
connected.
Push the power cord plug into the
receptacle.
The wall outlet is defective. Check the outlet (call an
authorized electrician.)
The power switch is off. Turn the power switch on.
The access doors are not
closed.
Check and close all the access
doors.
Documents not feeding
properly.
The feed and separator roller
gap is not properly adjusted.
(semi-automatic feeder only)
Refer to Chapter 2, “Adjusting the
feed and separator roller gap”.
Feeding thick documents
without using the gap release
lever.
Refer to Chapter 2, “Adjusting the
feed and separator roller gap”.
The feed and separator rollers
may be dirty.
Refer to Chapter 5, “Cleaning the
feed and separator rollers”.
The feed shelf position is not
properly adjusted. (semi-
automatic feeder only)
Refer to Chapter 2, “Adjusting the
feed shelf position”.
The feed shelf side guides are
not properly adjusted.
Refer to Chapter 2, “Adjusting the
feed shelf side guides and end
stop”.
Documents not stacking
properly.
The exit hopper side guides are
not properly adjusted.
Refer to Chapter 2, “Adjusting the
exit hopper side guides and end
stop”.
The exit hopper end stop is not
properly adjusted.
Refer to Chapter 2, “Adjusting the
exit hopper side guides and end
stop”.
Image corners are cut off. Documents are fed with
excessive skew and corners of
the document are extended
past the 12-inch imaging area.
Adjust guides and feed roller. Jog
lead edges of the document stack.
Image edges appear jagged. Paper movement through
transport.
Verify that the vertical baffle plate
is fully closed.