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7-2 A-61070 September 1999
Trouble Probable Cause Remedy
Repeated jamming. The transport system plates
and operator-accessible areas
are not firmly closed.
Repeat any recent jam clearing or
maintenance procedures, making
certain all plates are firmly in
place and all operator-accessible
areas are closed. Refer to
“Clearing the document path” later
in this chapter.
Documents are skewed during
feeding.
Adjust guides and feed roller.
Any imaging problem or
distortion (especially after
clearing a paper jam)
Pieces of paper may be caught
in the imaging area of the
transport.
Check and clean imaging and
transport areas for lodged pieces
of paper. Refer to Chapter 5,
“Cleaning the imaging guides”.
Clear streak on scanned
images.
There may be a foreign object
in the optical path.
Check and clean imaging guides
and transport area. Refer to
Chapter 5, “Cleaning the imaging
guides”.
Overall scanned image
density too light, too dark, or
uneven.
Dust, dirt or fingerprints on the
imaging guides.
Check and clean imaging guides.
Refer to Chapter 5, “Cleaning the
imaging guides”.
Calibration is not performed or
is not performed correctly.
Perform calibration using
instructions provided. Refer to
Chapter 2, “Calibrating the
scanner”.
Lamps are dirty or not properly
installed.
Check the lamps for proper
installation. Check for dirt or
debris in the lamp housing. Refer
to Chapter 5, “Cleaning the
exposure lamp housings”.
Calibration failure. Calibration target was skewed
when feeding.
Retry. Adjust feed tray side
guides. Adjust feed and separator
roller gap.
Document was in the transport
at the time of calibration.
Remove any documents in the
transport system. Retry. Refer to
“Clearing the document path” later
in this chapter.
Lamps are dirty or not properly
installed.
Check the lamps for proper
installation. Check for dirt or
debris in the lamp housing. Refer
to Chapter 5, “Cleaning the
exposure lamp housings”.