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7.2 When Faxing Is Not Performed Correctly
7
Fax Kit (FX-3) 7-3
Appendix Chapter 7
7.2 When Faxing Is Not Performed Correctly
Faxes Cannot Be Sent
Symptom Possible Cause Remedy
The document cannot be scanned. The document is too thick. Position the document on the
Original Glass to send it.
(p. 3-13)
The document is too thin or too
small.
Position the document on the
Original Glass to send it.
(p. 3-13)
The Original Glass is dirty. Wipe the glass with a soft, dry
cloth.
The document was scanned at an
angle.
The document is not positioned
correctly.
Adjust the Document Guide
Plates for the size of the
document. (p. 3-12)
The fax received by the recipient is
not clear.
The document is not positioned
correctly.
Position the document
correctly. (p. 3-13)
The Original Glass is dirty. Wipe the glass with a soft, dry
cloth.
The text in the document is too
faint.
Adjust the scanning contrast.
(p. 6-32)
There is a problem with the
telephone connection or with
the recipient’s fax machine.
Check that this machine can
make clean copies. If it can, try
sending the fax again.
The fax received by the recipient is
blank.
The document was sent with
the front side facing down
(while using the Automatic
Document Feeder).
Load the document with the
front side facing up, and then try
sending the fax again. (p. 3-12)
Faxes cannot be sent
automatically.
The fax number is wrong. Check the fax number.
A number specifically for
telephone calls is being dialed.
Check the number.
There is a problem with the
recipient’s fax machine (it is out
of paper, it is not set to receive
faxes automatically, it is turned
off, etc.).
Contact the recipient.