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Konica FAX 993050
Problem Solving
There are two areas of Problem Solving.
• End User
• Network Administrator
End User
Option Board Error
If your fax machine displays the message, OPTION BOARD
ERROR, an error may have occurred at the interface between
the fax machine and the network card.
Turn off the fax machine. Verify that the network card is
correctly installed. Turn the machine on.
LAN Data Error
When LAN Data Error is shown on the fax display, there may
be a problem in the printing data transmitted via the network.
The printing data will be cancelled.
Re-send the print job.
If this error occurs while printing documents, the error may be
a paper jam. Clear the jam.
!
When the print job was cancelled from a PC, LAN DATA
ERROR may be displayed. This is because defective data
may have been transmitted to the fax machine.
Network Problem
If any printing problems occur (other than the errors
mentioned in this section), see the information on the
supplied CD-ROM.
Network Administrator
Service Codes
When a communication error occurs, print the Activity
Report. Use the report to find the service code for the error.
There are two types of service codes.
• SMTP
• POP3
SMTP Error Codes
Here is the format for SMTP communication service codes.
E123
E = SMTP communication
123 = three-digit SMTP error code defined by RFC.
RFC is an Internet “standards” term meaning “Request For
Comment”. RFCs are documents that define standards or
proposed standard-definitions for network and Internet
operation. Individual RFCs define specific aspects of network or
Internet operation.