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T.37Internet FAX User’s Guide 55
When I try to receive data manually, a warning message
appears on the display.
Have you registered a POP server and a USER ID?
The display shows message “OPTION BOARD ERROR.”
An error may have occurred at the interface between the
fax machine and the network card.
Turn off the fax machine. Verify that the network card is
correctly installed. Turn the machine on.
A communication error occurs during reception, and a
report is printed out.
Your machine does not support the format of the received file.
The same mail prints repeatedly.
Is the User Function 84: DELETE POP MSG set to TYPE2?
Do not use other settings unless you receive mail on a PC
as well as on your fax machine.
With the TYPE1 or OFF setting, you will get the same mail
repeatedly if the number of messages received exceeds the
maximum number that can be logged by this Internet Fax (50).
If this happens, access the mail server from your PC and
delete all the mail. With the mail server empty, carry out a
manual reception on the Internet Fax to delete the current
log stored on it.
I have sent data from an e-mail client on a PC to the
Internet Fax, but the reception has failed.
Have you used a TIFF format supported by this Internet Fax?
If only a text message has been sent, it will not print out
unless the User Function 86: TEXT PRINT is set to ON.
Some e-mail clients send e-mail using unusual formats
which this machine cannot receive.
The fax machine prints out a large number of meaningless
characters.
It may be printing out Base64-encoded data.
If this frequently occurs, change the User Function 86:
TEXT PRINT setting to OFF.
Communication errors occur, and service code F020 is
given each time.
The POP server password may be wrong, causing the server
to return authentication errors.