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Konica FAX 993056
E-mail-to-Fax Troubleshooting
I have sent data using the format “FAX=[telephone
number]@[domain name], but it has not been delivered to
the Internet Fax.
You may have set the domain name (the part after @)
incorrectly. Consult your Network Administrator about the
correct domain entry.
The Internet Fax refuses to receive data.
Check the entered telephone number.
Characters that can be used are: numbers, +, #, *, P or –
If you have entered a telephone number longer than 40
digits, the Internet Fax will not receive the transmission.
Have you registered the recipient’s domain name onto the
Internet Fax?
Is the format of the TIFF file you are sending supported by
this Internet Fax?
I have sent a text to the Internet Fax, but it does not
forward it.
This machine does not forward text.
I have tried to forward data by FAX, but communication
cannot be established.
Are the fax’s telephone line settings correct?
Received e-mails are not deleting from the server the way I
want them to.
Check the setting of User Function 84: Delete POP
Message.
This setting determines how the received e-mails are
deleted from the mail server.
If this user function is set to OFF, received e-mails remain
on the POP until the Network Administrator deletes them.
Available settings are:
OFF: Do not delete mail
TYPE1: Delete only the mail your fax machine can print
out
TYPE2: Delete all mail
The default setting is TYPE2.
The communication logs (records) for the messages
received by my fax machine are not correct.