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Solution: You can still hear some sound even though you have set the Master volume control at
minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers
(Mute in Windows XP ).
Fingerprint reader problems
• Problem: The surface of the reader is dirty, stained, or wet.
Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth.
• Problem: The reader often fails to enroll or authenticate your ngerprint.
Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader
with a dry, soft, lint-free cloth.
If your nger has any of the following conditions, you may not be able to register or authenticate it:
– Your nger is wrinkled.
– Your nger is rough, dry, or injured.
– Your nger is very dry.
– Your nger is stained with dirt, mud, or oil.
– The surface of your nger is very different from when you enrolled your ngerprint.
– Your nger is wet.
– A nger is used that has not been enrolled.
To improve the situation, try the following:
– Clean or wipe your hands to remove any excess dirt or moisture from the ngers.
– Enroll and use a different nger for authentication.
– If your hands are too dry, apply lotion to them.
Battery and power
This section tells what to do if you have a battery and power problem.
This section includes ve topics: Battery, ac power adapter, Power, Power button, Startup and Sleep
(standby) and hibernation. Check these topics to nd the related information.
Battery problems
• Problem: The battery pack cannot be fully charged by the power-off method in the standard charge
time for your computer.
Solution: The battery pack might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery pack is in the computer.
3. Connect the ac power adapter to the computer and let it charge.
If the optional Quick Charger is available, use it to charge the over-discharged battery pack.
If the battery pack cannot be fully charged in 24 hours, use a new battery pack.
• Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your
computer operates after the battery status indicator shows empty.
Solution: Discharge and recharge the battery pack.
• Problem: The operating time for a fully charged battery pack is short.
Chapter 10. Troubleshooting computer problems 151