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• Problem: When you try to write to a DVD-RW disc that has been loaded into a DVD-RAM/CD-RW
combination drive on your computer, you cannot write to it, and the following error message may be
displayed: “The disc in the drive is not a writable CD or it is full. Please insert a blank, writable CD into
drive D:\, or insert a disc with enough free space to hold all the les you have selected for writing to
CD.” in Windows XP.
Solution: To write to a DVD-RW disc, use a preinstalled software application such as Record Now on your
computer. You cannot write to the disc with only a Windows operating system, because the operating
system does not have the function to enable writing to the disc.
• Problem: The computer cannot play a CD, or the sound quality is not good.
Solution: Be sure that the disk meets the standards for your country. Usually, a disk that meets the local
standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we
cannot guarantee that it will play, or that, if it does play, the sound quality will be good.
• Problem: WinDVD8 has an HD DVD tab, but I cannot use it.
Solution: Your computer does not support an HD DVD drive.
• Problem: Other problems in Windows XP.
Solution: For information on the application for running a DVD-ROM, refer to the InterVideo WinDVD Help
Guidelines. To open the guidelines, click Start and move the pointer to All Programs and InterVideo
WinDVD; then click InterVideo WinDVD. You can click the ? on the InterVideo WinDVD window.
Software problems
• Problem: An application does not run correctly.
Solution: Make sure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.
Check the following:
– The application is designed to operate with your operating system.
– Other applications run correctly on your computer.
– The necessary device drivers are installed.
– The application works when it is run on some other computer.
If an error message appears while you are using the application program, refer to the manuals supplied
with the application.
If the application still does not run correctly, contact your place of purchase or a service representative for
help.
Ports and connectors
The following are the most common ports and connectors problems:
Universal Serial Bus problems
• Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that
the assignment of computer resource and the installation of the device driver are correct.
For Windows 7:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound.
156 User Guide