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Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can
get help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to x the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
Note: All warranted parts contain a 7-character identication in the format FRU XXXXXXX.
• Identication of software problem sources
• Conguration of UEFI as part of an installation or upgrade
• Changes, modications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see Appendix A, “Warranty information” in the Safety and Warranty Guide.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Please ensure that you have downloaded the most current
drivers and system updates, run diagnostics, and recorded information before you call. When calling for
technical assistance, please have the following information available:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software conguration information for your system
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the Safety and Warranty Guide that comes with your
computer.
Note: Phone numbers are subject to change without notice. The latest phone numbers are available at
http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact
your Lenovo reseller or Lenovo marketing representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for Lenovo
and non-Lenovo hardware, operating systems, and application programs; network setup and conguration;
upgraded or extended hardware repair services; and custom installations. Service availability and service
name might vary by country.
For more information about these services, go to:
http://www.lenovo.com/accessories/services/index.html
Chapter 11. Getting support 161