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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are eld replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3808000
IMM communication failure 1. Remove power from the server for 30 seconds, and
then reconnect the server to power and restart it.
2. Update the IMM rmware to the latest level (see
“Updating the rmware” on page 211
).
3. Make sure that the virtual media key is seated and
not damaged.
4. (Trained service technician only) Replace the
system board.
3808002
Error updating system conguration to IMM
1. Remove power from the server, and then reconnect
the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM rmware to the latest level (see
“Updating the rmware” on page 211).
3808003
Error retrieving system conguration from
IMM
1. Remove power from the server, and then reconnect
the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM rmware to the latest level (see
“Updating the rmware” on page 211
).
3808004
IMM system event log full • When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
• When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
3818001
Core Root of Trust Measurement (CRTM)
update failed
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002
Core Root of Trust Measurement (CRTM)
update aborted
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003
Core Root of Trust Measurement (CRTM)
ash lock failed
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
Chapter 4. Diagnostics 25