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Action Yes No
Step 2
a Open the document you want to print in Adobe Acrobat.
b Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
The problem is solved. Contact
customer
support.
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action Yes No
Step 1
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Does the print speed increase?
The problem is solved. Go to step 2.
Step 2
a Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b Resend the print job.
Does the print speed increase?
The problem is solved. Contact
customer
support.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Troubleshooting 330