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Action Yes No
Step 3
Replace the toner cartridge. For more information, see the instruction
sheet that came with the supply.
Can you receive faxes?
The problem is solved. Contact
customer
support.
Fax and e-mail functions are not set up
Notes:
• Before you troubleshoot, check if the fax cables are connected.
• The indicator light is blinking red until you set up fax and e‑mail.
Action Yes No
a From the home screen, navigate to:
> Settings > General Settings > Run initial setup > Yes >
Submit
b Turn off the printer, and then turn it back on.
The “Select your language” screen appears on the printer display.
c Select a language, and then touch .
d Select a country or region, and then touch Next.
e Select a time zone, and then touch Next.
f Select Fax and E‑mail, and then touch Next.
Are fax and e‑mail functions set up?
The problem is solved. Contact
customer
support.
Received fax has poor print quality
Action Yes No
Step 1
Ask the person who sent you the fax to:
a Check if the quality of the original document is satisfactory.
b Increase the fax scan resolution, if possible.
c Resend the fax.
Is the fax print quality satisfactory?
The problem is solved. Go to step 2.
Troubleshooting 360