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Chapter 5Solving Printer Problems
tray: the specified tray.
paper: the current paper size setting.
user name: the user name (up to 8 characters). For details, see
“Printer Driver User’s Manual”.
4. Understanding Printer Messages
MESSAGE
DESCRIPTION AND ACTION
PAPER JAM1
INPUT (user name)
PAPER JAM2
DRUM (user name)
The printer has detected a paper misfeed
in the drum area. Remove the misfed
paper and close the upper cover.
See page 5-5.
The printer has detected a paper misfeed
in the output area. Remove the misfed
paper and close the upper cover.
See page 5-5.
PAPER JAM3
OUTPUT (user name)
The printer has detected a paper misfeed
in the duplex unit. Remove the misfed
paper and close the duplex cover.
See page 5-7.
PAPER JAM4
DUPLEX (user name)
The printer performed printing with the
wrong size paper or fed multiple sheets.
Make sure the paper is loaded correctly in
the paper source and then press the
Proceed key, or open and close the upper
cover.
PAPER SIZE ERROR
(user name)
The printer has detected a paper misfeed
in the input area. Remove the misfed
paper and close the upper cover.
See page 5-1 or 5-3.
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