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Troubleshooting
5
Network Fax 5-3
Troubleshooting Chapter 5
5.2 Cannot Send Messages (IP Address Fax)
When a document cannot be sent, try to correct the problem by referring to
the table below. If the document still cannot be sent properly even after
attempting to correct the problem, please contact your service
representative.
!
Detail
When an Nxx form error code is indicated, refer to page 5-5.
For the troubles such as document jam, paper jam, inferior image quality,
exhausted toner, etc., refer to "User’s Guide (Copy Operations)".
Check Points Corrective Actions
Is the transmission procedure cor-
rect?
Check the transmission procedure and then try sending
again.
Is the FAX number of the destina-
tion being called correct? Are pro-
gram dialing or abbreviated
dialing numbers registered cor-
rectly?
Using program dialing or abbreviated dialing, there may
be an error in registration of the FAX number. Try printing
out the Abbreviated Dialing List and check if the number
is registered correctly. Correct if there is an error in regis-
tration.
Are the setting and connection of
the network correct ?
Check [[TCP/IP Setting]] of [Network Setting] in the Utility
Mode if it is correct. When there is an error found, correct
it.
Is the network cable connected
properly?
Is the network cable disconnected? Check the network
cable connection and connect it if it is disconnected.
Is there a problem with the receiv-
ing machine?
Is the power of the receiving facsimile turned off, is it out
of paper or is there another problem? Telephone the des-
tination and check if there is a problem.