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5
Troubleshooting
5-6 Network Fax
Troubleshooting Chapter 5
Error code of the reception system
N20 Memory error Memory overflow No The memory is full.
Check to see if there is any other job
being handled.
With the number of transmission
sheets reduced or the resolution for
read reduced, send it again.
N21 HDD error HDD error No HDD is full.
Delete unnecessary files.
With the number of transmission
sheets reduced or the resolution for
read reduced, send it again.
N22 Conversion er-
ror
Conversion error No After turning off and on the main
power switch, send it again.
N25 Memory over-
flow
Memory overflow No The memory is full.
Check to see if there is any other job
being handled.
With the number of transmission
sheets reduced or the resolution for
read reduced, send it again.
Code Classification Details of the error Redi-
al
Corrective Action
Code Classification Details of the error Corrective Action
N50 SMTP recep-
tion
SMTP reception er-
ror
When the SMTP reception does not start in
60 minutes after connection for an incom-
ing call, this error may be resulted.
Ask the sender to send it again.
N51 Decode In excess of the
length specified for
reception
Ask the sender to send it again after the
length of the text being reduced.
N52 Decode In excess of the
number of pages
specified for recep-
tion
Ask the sender to send it again after the
number of text sheets being reduced.
N53 Decode File error Ask the sender to send it again in a correct
file format as shown below.
Internet Fax: TIFF
IP Address Fax: PDF or TIFF
N54 Decode Decode error The data has been received in an incorrect
format. Ask the sender to send it again in a
correct format.