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Troubleshooting
5
Network Fax 5-5
Troubleshooting Chapter 5
5.4 Error Message Displayed
When there occurs any trouble with this machine, the error screen is
displayed. And on this error screen, the following error message is shown.
Take a necessary step referring to the table given below.
When there is no normal communication available after taking action,
contact your service representative.
Error code of the transmission system
Code Classification Details of the error Redi-
al
Corrective Action
N10 Connection er-
ror
Destination error No Check the condition of the other par-
ty machine.
Check the network setting of local
machine.
Ask the network administrator if the
network is operating normally.
N11 Connection er-
ror
Connection declined
by the other party
machine
No Reception is declined.
Check the condition of the other par-
ty machine.
N12 Connection er-
ror
Disconnection of the
line
Yes Check to see if there occurs any ab-
normal condition with the network,
such as the disconnection of a cable.
N13 Connection er-
ror
No response re-
ceived from the net-
work
No Check the condition of the other par-
ty machine.
Check the network setting of local
machine.
Ask the network administrator if the
network is operating normally.
N14 Protocol error Mail delivery error No Check the condition of the other par-
ty machine. Send it again after wait-
ing for a while.
N15 Protocol error Connection reset by
the other party ma-
chine
Yes Check the condition of the other par-
ty machine. Send it again after wait-
ing for a while.
N16 Protocol error Local machine net-
work busy
Yes Check the condition of the other par-
ty machine. Send it again after wait-
ing for a while.
N17 Protocol error Communication
time out
No Check the condition of the other par-
ty machine. Send it again after wait-
ing for a while.
N18 Other errors Other errors No Check the each settings.
Check to see if there occurs any ab-
normal condition with the network,
such as the disconnection of a cable.
After turning off and on the main
power switch, send it again.