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Just in Case…
5.5
“Check Messages” printouts
When a fax call goes awry and your fax machine detects an error, it produces an
error printout headed by the words “Check Message”. This printout lists the
following information about the transmission:
• The resulting error code
• A communications error message (see below)
• The phone number (or, perhaps, TTI) of the fax machine with which your
machine had attempted to communicate.
What error messages can mean
The error messages on Check Message printouts can mean a variety of things.
Here’s a brief summary:
Error Message Possible Meanings
Check condition of remote machine.
• Remote machine malfunctioned
• No “handshake” signals from remote
machine
• Wrong phone number reached
Repeat transmission.
• Poor phone line conditions prevented
communication
• No “handshake” signals from remote
machine
• Document misfeed or miscount
• Unable to reach remote control after
attempting specified number of redial
attempts
Line is busy.
• Remote machine’s line was busy or
failed to answer
Check received documents.
• Receive confirmation signal not
received from remote machine; poor
line conditions caused a poor image
Set remote diagnostics
Your fax includes special software that allows Muratec’s trained service personnel
to test your fax by computer over the telephone line. When you are asked by an
authorized Muratec representative to activate remote diagnostics:
1. Press
program
,
7
,
mode/enter
,
1
,
0
.
Set Remote Diag.
2. Press
mode/enter
.
Remote Diag. OFF
3. To change the setting, press
program
. Once it’s as you wish, press
mode/enter
.