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Just in Case
5.9
Q: Sometimes when I dial a fax call by using either the handset or on-hook
dialing, I don’t hear the fax receiving tones from the other machine. Am I
doing something wrong?
A: When this happens, try pressing
start
(and then hanging up the handset if
you’re using), as usual. It’s possible you’re calling an older, non-standard fax
machine that doesn’t emit answering tones. Even a few Group 3 faxes on the
market sound a sending tone but don’t sound a receiving tone. After you
transmit, call the person at the other fax machine to see if he/she got your
document.
Q: I inserted a document in the feeder and dialed the remote fax, but my
machine didn’t transmit the document; instead, “ Reserved ” now appears on
my LCD. What does this display mean ?
A: The remote machine was busy; so your fax machine “reserved” in its
memory a command to try the call again. The machine will try to redial the
call (see “Redialing,” page 1.17)
Reports
Q: I called the number 010-555-555-1212, but not all of the digits appear on my
Fax Report. Why didn’t the whole number appear? How can I be sure my
document went to the right location?
A: The numbers you enter using the fax keypad are temporarily stored in a
memory “buffer”; and it’s only the last part of the phone number that the
buffer “remembers”. An easy way to avoid getting incomplete telephone
numbers on your printouts is to store your most frequently used numbers as
one-touch keys or speed-dial numbers. Numbers stored in the autodialer will
appear in their entirety on your reports.
Receiving Faxes
Q: My fax never answers. What’s wrong?
A: Check and make sure your fax is properly connected to a working AC power
outlet and phone jack (see pages 1.10 for installation instructions). If you are
using a second device with your fax machine, make sure it is connected
properly (page 1.13) and your fax machine is set to work with it (page 1.19).
Q: Sometimes when I answer my fax machine, I hear a beeping sound that
repeats every few seconds. Is this a fax?
A: Yes. When you hear such fax tones, someone is trying to send you a fax.
Next time, press
start
and hang up the handset. Your message will receive
the fax.
Q: Does my fax have to be plugged in just to receive a message?
A: Yes. Your phone will ring if the phone line is connected, but you can’t
receive a fax unless your fax machine is plugged into both the phone jack
and the AC power jack. Make sure your fax machine is always plugged in so
you never miss an important fax message.
Q: Can I receive a fax if I’m using the phone on my machine?
A: You can receive a fax from the person to whom you’re talking. When that
person has a document ready in his/her machine’s feeder, press
start
.
Polling
Q: What’s polling used for?
A: Polling lets you automatically “pull” a document from another fax machine’s
document feeder. You can poll anytime you need to retrieve information and
don’t want the source to pay for the phone call. With polling, you pay for the
call and get the information you need.
Working With Your Answering Machine
Q: People have complained that they call my fax machine and hear my
answering machine’s message, but are cut off before they can send a fax.
What happened?
A: Any remote fax machine attempting send a fax must start to “hear”
responding fax tones within somewhat under 45 seconds after the person at
that machine presses the start key. Consider: that time period includes getting
the dial tone, dialing the number, “listening” to the pause before the ringing
starts and waiting for the called fax machine to answer the ring. Only after
that period of time does your message play ---- adding even more elapsed
time! That’s why we urge you to make a short outgoing message. The shorter
the overall waiting period, the more likely it is that the remote fax machine
will be “satisfied” and go ahead with the transmission. So please make an
outgoing message that is no longer than 10 seconds (see page 1.20 and 4.3
for a suggestion).
Telephone Features
Q: My fax machine’s speakerphone doesn’t work.
A: It’s not a speakerphone. It’s a monitor --- a listen-only speaker intended only
for off-hook dialing and hands-free fax transmissions, not voice
conversations. You must use the handset to carry on a voice conversation.