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E-16 System Support Log
– What operating system and version are you using?
8. Depending on the kind of failure or error, the system analyst may ask you
to perform a system backup.
Placing a Software Support Call
Software support contract agreements are available to support your local
operating system environment. Ask about these service products at the support
center.
To place a software support call, follow these steps:
1. Call the software support number you recorded under the heading “NCR
Support Phone Numbers” earlier in this appendix. Note that after-hours
calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
– System/network handle
– Brief description of symptoms, including any error messages or
numbers displayed
– Your company name and address
– Name and telephone number of the person NCR should contact about
the problem
3. A system analyst will return your call. Be prepared to provide the
following information:
– Operating system version
– Application module
– Application/program version
– The exact wording of the error message, including the number, if
applicable