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Contents
NCR S26 Hot Plug Server User Guide vii
Major Components ...........................................................................................................D-3
Hot Plug Backplane ...................................................................................................D-4
Hot Plug SCSI Drive Tray..........................................................................................D-5
SCSI Channel Configurations...........................................................................................D-6
Single-Channel Configuration ...................................................................................D-7
Dual-Channel Configuration......................................................................................D-9
Setting Hard Disk ID Options.........................................................................................D-11
Strapping the SCSI IDs on the Backplane................................................................D-11
Strapping the SCSI IDs on the Drive........................................................................D-13
Installation .....................................................................................................................D-14
Using the System Board SCSI Connectors................................................................D-14
Using an Add-on SCSI Controller Board .................................................................D-18
Using the Hot Plug Feature.............................................................................................D-20
Appendix E
System Support Log
Introduction......................................................................................................................E-2
System Identification ........................................................................................................E-3
NCR Hardware Support Services ......................................................................................E-4
NCR On-Site Hardware Support Services...................................................................E-4
NCR Technical Support Web Site ..............................................................................E-4
NCR Support Phone Numbers...........................................................................................E-5
Before Placing a Hardware Support Call....................................................................E-5
Placing a Hardware Support Call ...............................................................................E-5
Placing a Software Support Call.................................................................................E-6
List of NCR Support Telephone Numbers ..................................................................E-7
Other Areas Support ..................................................................................................E-9
Customer Support Agreement.........................................................................................E-11
Overview........................................................................................................................E-12
Support Services.............................................................................................................E-13
System Numbers......................................................................................................E-13
NCR On-Site Hardware Support Services.................................................................E-14
NCR Support Phone Numbers..................................................................................E-14
Placing a Hardware Support Call .............................................................................E-15
Placing a Software Support Call...............................................................................E-16
Hardware Records...........................................................................................................E-17
Different Types of Logs............................................................................................E-17
Software Records............................................................................................................E-27
Current System Configuration ........................................................................................E-41
Adapter Board Locations .........................................................................................E-41
System Equipment List ............................................................................................E-41
Hardware Configuration Report ...............................................................................E-41