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ProSafe Dual Band Wireless-N Access Point WNDAP350 Reference Manual
5-2 Troubleshooting and Debugging
v1.1, November 2009
The Wireless LAN activity light does not light up.
The access point antennas are not working.
• If the Wireless LAN activity light stays off, disconnect the adapter from its power source and
then plug it in again.
• Make sure the antennas are tightly connected to the WNDAP350.
• Contact NETGEAR technical support if the Wireless LAN activity light remains off.
The LAN light is not lit.
There is a hardware connection problem.Check these items:
• Make sure the cable connectors are securely plugged in at the access point and the network
device (hub, switch, or router). A switch, hub, or router must be installed between the access
point and the Ethernet LAN or broadband modem.
• LAN light does not light up if it is a 10 Mbps link. In such cases, the Lan activity light will still
blink if there is activity.
• Make sure the connected device is turned on.
• Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the
network device has Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or
a normal patch cable.
I cannot access the Internet or the LAN with a wireless
capable computer.
There is a configuration problem. Check these items:
• You may not have restarted the computer with the wireless adapter to have TCP/IP changes
take effect. Restart the computer.
• The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up properly
for that network. The usual setting for Windows the Network Properties is set to “Obtain an IP
address automatically.”