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Problem Solving 93
English
You keep getting reports you do not want.
Check your user function
settings and turn off the reports you do not want. See Programming.
You sent a fax but it was received completely blank.
Make sure that you
have correctly loaded your document face down.
The image received on your fax machine was very poor.
Contact the
person sending you the fax and ask them to change their Transmit
Resolution and Type of Original settings. Ask the person to make a copy
of the document on their fax machine to ensure that it is working properly.
Then ask them to send the fax again. If you still have a problem, try making
a copy of a document on your machine to make sure it is working properly.
You tried dialling with a One Touch key or an Auto Dial code but
nothing happened.
Make sure that something is programmed into the One
Touch key or Auto Dial code you are using. Check the fax number to make
sure it was entered correctly (see Dial Directories). When you are dialling
with an Auto Dial code, be sure to press the Auto Dial key before you enter
the code. If your fax machine has the Auto Start feature turned off, you will
have to press the Start key before dialling will begin (see Programming).
Your fax machine does not answer the phone or receive faxes.
First
check to see that the power cable is connected to the power outlet and the
telephone line is connected to LINE. Also check the reception mode you
are using. Your fax machine will not automatically receive faxes in manual
answering mode [TEL]. See Setting the Answering Mode in Installation.
Your received documents are light or have vertical streaks on them
and you are not out of toner.
Gently wipe the lens surface of the LED
array on your fax machine and then see if the machine works properly
(refer to Replacing the Toner Cartridge). If your fax machine still does not
work properly, remove the image drum unit (refer to Replacing the Image
Drum Unit), tap the toner cartridge, and slowly swing it 20-30 degrees
vertically several times. Be careful not to let the toner leak from the
cartridge. If this does not work, you may need to replace your image drum
unit. Contact your dealer to get a replacement.
You set your fax machine for delayed transmission but it did not send.
Check the display to make sure that you have set the clock on your fax
machine to the correct time. See Setting Time & Date in Installation.
Your fax machine disconnected before you could answer a voice
request.
You must answer a voice request while the warbling tone is being
emitted. When you hear the warbling tone, press the Hook/V. Request Key
after picking up your handset.
Someone tried to send you a confidential fax but nothing happened.
You must set up a mail box before anyone can send you a confidential fax.