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Troubleshooting (Advanced)
*6
Windows XP: [start]
Removing data from the reader. z When enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete user data] passport wizard and delete existing
passports.
“Lift Finger” is displayed during opera-
tion.
z You can temporarily disable the fingerprint sensor with the following procedure.
A Click on the notification area and then right-click the “Fingerprint
software” icon .
B Select [Don’t Use Sensor].
z The icon turns gray.
z To enable the fingerprint sensor, proceed as follows.
A Right-click the “Fingerprint software” icon .
B Select [Use Sensor].
Others
No response. z Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software
application.
z An input screen (e.g., password input screen at startup) may be hidden behind
another window. Use
Alt
+
Tab
to check.
z Shut down by pressing and holding the power switch for 4 seconds or longer,
and turn on the computer and open the application again. If Windows runs cor-
rectly, but the application software does not start, perform the procedure below.
Click (Start) - [Control Panel] - [Uninstall a program] and remove the failing
application software, then reinstall the application software.
Click [start] - [Control Panel] - [Add or Remove Programs] and remove the fail-
ing application software, then reinstall the application software.
A motion image file cannot be played
using Windows
®
Media Player and the
message [Codec required] appears.
z Some motion image files require a Codec that is not installed as standard. In
this case, connect to the Internet and try playback of the file again. The Codec
may automatically be downloaded so you may be able to play it.
Fingerprint Reader (only for model with Fingerprint Reader)