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Troubleshooting
and Routine Care
For Assistance, Call 1-800-435-7329
Before requesting help
General
PROBLEM
CAUSE & REMEDY
●
The power cord or telephone line cord is not connected. Check the
connections (see page 10).
I cannot make and receive
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The REDIAL/PAUSE button
does not function properly.
During programming, I cannot
enter the remote fax activation
code, mailbox password or
remote operation ID.
●
The dialing mode setting is wrong. Check the setting and change it to
TONE or PULSE (see page 10).
●
Disconnect the unit from the telephone line and connect to a known
working phone. If the working phone operates properly, call your service
center to have the unit repaired. If the working phone does not operate
properly, consult with your telephone company.
●
The ringer volume is set to OFF. Adjust to a suitable level (see page 17).
●
If this button is pressed during dialing, a pause will be inserted. If this
button is pressed immediately after a dial tone is obtained, the last
number dialed will be redialed.
●
All or part of the number is the same as another code, password or ID.
Change the number (see pages 41, 46 and 52).
The receive mode does not
function as explained on page
22.
●
A distinctive ringing pattern is set. Check it (see page 43).
Fax Transmission
PROBLEM
CAUSE & REMEDY
●
If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect the
unit to a line that does not have such services.
●
An extension telephone on the same line is off the hook. Hang up and
try again.
The other party complains
that letters on their received
document are distorted.
●
The glass or rollers are dirty. Clean them (see page 75).
The other party complains
that dirty patterns or black
lines appear on their received
documents.
●
The junk mail prohibitor is set to ON. Program their facsimile number
for automatic dialing (see page 33) or set the junk mail prohibitor to
OFF (see page 42).
The other party complains
that they cannot send
documents.
●
Use the overseas transmission mode (see page 60).
●
Add two pauses at the end of the phone number (see page 37).
I cannot make an
international fax call.