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For Assistance, Call 1-800-435-7329
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The sender transmitted a faint document. Ask the sender to transmit a
clearer copy of the document.
The recording image is faint.
Copying
PROBLEM
CAUSE & REMEDY
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The glass or rollers are dirty. Clean them (see page 75).
A dirty pattern or a black line
appears on the copied
documents.
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The recording paper roll is installed incorrectly. Make sure that the shiny
side of the paper is facing down and re-install the paper (see page 9).
The received document is
blank.
●
The recording paper roll is installed incorrectly. Make sure that the shiny
side of the paper is facing down and re-install the paper (see page 9).
The copied document is blank.
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The unit does not function.
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The memory contents will not be erased.
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If the programmed start time has passed during a power failure, delayed transmission will be attempted after
power is restored.
If a power failure occurs....
Fax Reception
PROBLEM
CAUSE & REMEDY
●
The receive mode is set to the TEL mode. Set to the ANS/FAX,
TEL/FAX or FAX mode.
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The time to answer the call may be too long. Decrease the number of
rings (see pages 57, 58 and 59).
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The greeting message is too long. Shorten the message (see page 44).
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The junk mail prohibitor is set to ON (see page 42).
I cannot receive documents
automatically.
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Make sure that you use the remote operation ID correctly (see page 52).
I cannot retrieve recorded
messages from a remote phone.
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The mailbox password is wrong. Enter the correct password (see page
46).
Messages in the mailbox do
not play back.
Answering Device
PROBLEM
CAUSE & REMEDY
●
The memory is full. Erase some or all of the messages (see pages 26
and 48).
No voice messages have been
recorded in the ANS/FAX mode.
Before requesting help (cont.)