Filter
Top Products
8. Help
50
For assistance, please visit http://www.panasonic.com/help
Troubleshooting
8.3 When a function does not work
8.3.1 Initial settings
8.3.2 General
Problem Cause & Solution
I cannot hear a dial tone. L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 19).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls. L The dialing mode setting may be wrong. Change the setting (feature #13 on
page 20).
The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 21).
Problem Cause & Solution
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change to TEL mode (page 34).
L If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 38).
The {Redial/Pause} button
does not function properly.
L If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
L Distinctive Ring is set (feature #31 on page 38).
The unit beeps. L The memory reception alert of feature #44 is ON (page 44), and the unit has
a document in memory. Press {Stop} to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
L You are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 44).
The recording paper does not
stack properly on the paper
stacker.
L High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the paper stacker. If you still have this problem, contact our service
personnel.
FL421-PNQX3022ZA-OI-en.book Page 50 Thursday, July 29, 2010 9:35 AM