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11. Help
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11.3.2 Printing problems
I forgot the password for
feature programming via
remote operation.
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 64). When
required to enter the current password, enter “0101” instead.
Problem Cause & Solution
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
I changed the recording
paper, but the printing quality
is still poor.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
107, 108). Please do not insert a document before correction fluid has dried
completely.
L The toner save mode of feature #482 is ON (page 66).
L The remaining toner is low. Replace the toner cartridge.
L To check the drum life and quality, please print the printer test list (page
109). If printing quality is still poor, replace the toner cartridge and drum
cartridge.
A blank sheet is ejected. L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
Coloured and grey objects
are printed in black instead of
greyscale when printing from
Microsoft PowerPoint or
other applications.
L Select [Color] or remove the check next to [Grayscale] in the print
dialogue so that coloured or grey objects will be printed in greyscale
properly.
When using the unit as a
printer, the printing result is
distorted.
L Your unit is connected to the computer by USB. After cancelling printing
using your computer, you must wait for 60 seconds before re-printing to
avoid distorted printing.
Problem Cause & Solution
ABC