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Chapter 9 Solving Problems
Information Codes
In the event of communication failures, Information Codes appear in the transmission result, or in the
transaction journal.
When an Information Code is displayed, take necessary action as recommended in the table below.
For definitions of the Information Code not found here, refer to the User (U)/Jam (J)/Machine (E)
Error Codes in the Operating Instructions (For Basic Operations) of provided booklet.
Info. code Problem Action Refer to
030 Document is misfeeding. Reload the document properly.
Remove the document jam.
Adjust Original Guide.
031
Document is too long or
jammed.
Document length exceeds 78.8
inches (2 meters) in
“Std” and “Fine” mode only. The
length limitation
for “Super Fine” and “600dpi”
mode, is subject to the
available Memory size.
Reload the document properly.
Remove the document jam.
Operating
Instructions (For
Basic Operations)
061 ADF Cover is open. Close the ADF Cover.
400 During initial handshake,
receiving station did not respond
or a communication error
occurred.
Check with the other party.
Reload the document and send again.
401 Remote station required a
Receiving Password to receive
the document. Remote station
does not have Confidential
Mailbox.
Check the remote station.
402 During initial handshake,
communication error occurred.
Reload the document and send again.
403 No polling capability at the
remote side.
Ask remote side to set to be polled.
404/405 During initial handshake,
communication error occurred.
Reload the document and send again.
406 Transmission Password does
not match.
Receiving Password does not
match.
Received from an unauthorized
station in Selective Reception
mode.
Check the password, or the telephone number
in Address Book.
Editing Address
Book (See page
173)
* In this case, the machine switches to “Super
Fine” mode.
600dpi
(Max. Length)
Super Fine
(Max. Length)
2-Sided
(Long
Edge)
2-Sided
(Short
Edge)
1-Sided
2-Sided
(Long
Edge)
2-Sided
(Short
Edge)
1-Sided
A3/
Ledger
*20 in
(528 mm)
25 in
(639 mm)
20 in
(528 mm)
60 in
(1534 mm)
B4
*25 in
(633 mm)
30 in
(779 mm)
25 in
(633 mm)
72 in
(1827 mm)
A4/
Letter
11 in
(300 mm)
35 in
(894 mm)
28 in
(728 mm)
78 in
(2000 mm)