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Refill
4. ADDING POSTAGE
About the Postage by Phone System
The Pitney Bowes Postage by Phone System allows you to obtain postage funds
for your Pitney Bowes Postage Meter without leaving your office – all you need is
a telephone line.
How does the system operate?
The system consists of a central computer situated in our Data Centre at Harlow
which holds details of the funds available in your Postage by Phone account. Your
meter communicates with the Data Centre over the telephone line and transfers
funds from your Postage by Phone account into your meter.
Postage by Phone is a prepaid system, you should have sufficient money in your
postage account before attempting to refill your meter. After the transaction, an
invoice/statement will be sent to your company automatically.
When can I refill my meter?
In the U.K. auto-refill using the meter’s modem is available from 7.00am to
8.00pm Monday to Saturday, including Bank Holidays.
What if I have difficulties?
If you have any problems regarding the Postage by Phone service in the U.K. you
can call our Customer Assistance operators direct on Harlow (01279) 641144.
Please do not use this line for normal refill requests or balance enquiries.
Customer Assistance is available Monday to Friday except Bank Holidays.
Types of Refill
There are two ways to add postage to your meter:
Auto-Refill The meter will automatically contact our Data Centre over
the phone line using its internal Modem. This is the normal
method you should use to refill your meter. Your meter
must be connected to an analogue phone line and must
have been set up for Auto-Refill as described on page 3-11.
Contingency Refill Only use the Contingency Refill in exceptional
circumstances, such as if there is a problem with the auto-
refill process.