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6-7
Problems?
Display Messages
From time to time your meter will display an alert or error message. An alert tells
you that something needs attention; an error message usually tells you about a
fault condition you can fix. In rare instances you may have to call for service.
We’ve listed the messages below, arranged alphabetically.
Account Balance Low
There’s not enough money in your Postage by Phone account to refill the meter
with the amount you requested. Request a smaller refill amount or make a
deposit to your account. Also, see the Postage by Phone information on page 4-1
of this guide.
Account not recognised by Postage by Phone Data Centre
The account number you used is wrong or invalid. Check the Information Pack
that came with your meter for your Postage by Phone account number. See page
3-13 to set up automatic (modem) refill with the correct account number.
Ad Not Found
A memory preset requires an ad that’s no longer in the meter. No ad is set when
the meter returns to the Ready Screen. Press CE/C to clear this message.
Ad Not Installed
• You inserted a smartcard that doesn’t have an ad. Did you inadvertently
insert a town circle card?
• You inserted the smartcard the wrong way. Place the card in the slot with
the microprocessor facing you and at the bottom.
Remove the card and press Enter to cancel the ad installation. Try to load the ad
again. If you see the same error message again, call Pitney Bowes for help.
Cannot Initialise Modem
There is a connection problem when using an external modem. Check all
connections and that the modem is connected to power and turned on.
Cannot Reach Postage by Phone
The meter called the Postage by Phone Data Centre but failed to connect. This
could be due to a communications problem or a modem setup problem. Repeat
the call. If you still have problems, check all the refill setup instructions (in
particular, the dialling prefix) on pages 3-10 to 3-13 of this guide.