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Problems?
6. PROBLEMS?
Getting Help
There may be times when you need help to solve a problem, or you may want
more information about how your Postage Meter and Mailing Machine work.
Pitney Bowes provides several information resources.
This Guide
Please read the troubleshooting information in this chapter. In many cases, it
should help you resolve the problem.
The World Wide Web
We encourage you to visit our support web site at:
www.pitneybowestsg.com
You’ll find the latest support information about our products and services as well
as answers to frequently asked questions.
By Phone
If you cannot clear the fault yourself, you can arrange for one of our engineers to
visit by calling the Pitney Bowes National Service Centre on:
08705 12 13 14
Before You Call...
If you need to call, please have the following information at hand:
• Product name: DM300 (F921 Postage Meter/F9MM Mailing Machine)
or DM225 (F921 Postage Meter/F8MM Mailing Machine)
• Serial number: See the left side of the meter or press the Meter ID key and
write down what you see on the display.
• Nature of problem: What happens and when does it happen? Did the meter
display an error message? Did the Mailing Machine power lamp display a
blink code? (see page 6-12).
• The steps you’ve already taken to solve the problem and the results.
HINT: You can often restore normal operation by pressing the CE/C key or
turn the meter release lever to the Remove position
, wait a moment or
two, and turn it back to the Operate position
.