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5.5.2 Cleaning the Platen Roller
A platen roller contaminated with grit, label adhesive, or ink can cause a decline
in print quality and, in extreme cases, cause labels to stick and wrap around the
roller. To clean the platen roller:
Turn ‘Off’ and unplug the printer.
Open the access cover. Unlock the Printhead Latch and raise the Printhead
Assembly. Remove media and ribbon.
Using a Cotton Swab dampened with isopropyl alcohol, clean the Platen
Roller; manually rotate the roller and repeat, cleaning the entire surface.
Allow the Platen Roller to dry.
Replace ribbon and media.
Lower the Printhead Assembly and lock the Printhead Latch.
Close the access cover. Plug in and turn ‘On’ the printer. Feed several labels
to normalize tracking.
CAUTION
NEVER use a sharp object to clean the Platen Roller.