Filter
Top Products
J693 71
Fault Messages (continued):
Displayed Message Description Possible Solution(s)
The ribbon sensor
detects no or only
sporadic ribbon
supply hub
movement; or the
sensor values may
have changed.
Note: The
ribbon sensor
calibration will
only take effect
after a Level 2
reset has cleared
the previously set
values; see
Section 4.0.6.
1) Ensure that ribbon is
correctly loaded with the
printhead locked down.
2) Check the ribbon supply
and ribbon take up hubs for
obstructions that may be
stopping movement.
3) Ensure that the ribbon
supply core fits snugly on
the ribbon supply hub.
4) Ensure that the media and
paper combination is
correct.
5) Perform a Level 2 Reset
(Section 4.0.6) and then a
Positioning Calibration
(Section 5.1).
The printer has
detected a problem
applying the
printhead heat
strobe.
Try cycling the printer power
‘Off’ and ‘On’. If the fault
does not clear, call for
service.
The printer has
shutdown to allow
the printhead
temperature to
cool.
Turn ‘Off’ the printer until
cool to prevent permanent
damage due to an excessive
printhead temperature.
(Continued next page)