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Chapter 2 Troubleshooting
70
Troubleshooting
If you are having trouble with the RFID encoder, consult Table 4 for
a list of symptoms and possible solutions.
Table 4. Troubleshooting the RFID Encoder
Symptom Solution
No communication between the
printer and the reader
1. Make sure Reader = Enable in the RFID
CONTROL menu.
2. Use the RFID Test option in the RFID
CONTROL menu (Admin User enabled) to
read and display the current RFID tag
content. Class 1 RFID tags usually contain a
valid entry due to the pre-test process. See
“Read Tag” on page 30.
Tag failed 1. The label could be misaligned. Perform the
Auto Calibrate procedure to ensure the label
is at top-of-form. See “Running Auto
Calibrate” in the
Quick Setup Guide
.
2. Make sure the media are smart labels with
RFID tags located in the correct position.
3. The RFID tag could be defective. Try
another tag.
4. Make sure the application does not send too
few or too many digits to the RFID tag.
Inconsistent results Make sure the media is loaded correctly.
See “Loading Media And Ribbon” in the
Quick
Setup Guide
.
The RFID encoder works, but it
does not meet expectations
Make sure that both Error Handling and Label
Retry are set to desired values in the RFID
CONTROL menu.