Filter
Top Products
4–8 Diagnostics and Troubleshooting
Table 4–2. Printer Alarm LCD Messages
LCD ALARM
ALARM DESCRIPTION
PROM FAULT Power up initialization test detected a PROM failure.
Call your authorized service representative.
RAM FAULT Power up initialization test detected a RAM failure.
Call your authorized service representative.
PRINTHEAD
CONTROL FAIL
Thermal printhead control circuit failed.
Call your authorized service representative.
A-D CONVER
TER
FAIL
Analog-to-digital converter failed.
Call your authorized service representative.
P
APER JAM
Printer failed to find the top-of-form position.
Possible causes:
1. Paper jam.
2. Maximum label length is set to a size smaller
than three times the page length setting. Check
the secondary operator panel setting and any
software commands that affect label length.
PRINTHEAD OPEN
Printhead is in the up position.
P
APER EMPTY
Printer is out of media stock.
MEDIA FAULT The ribbon system detected a fault.
Possible causes:
1. Out of ribbon.
2. Ribbon motion was stopped.
3. Obstructions in the media movement.
4 Paper motion was stopped.
CUTTER FAULT The cutter operation failed.
Possible causes:
1. Cutter is jammed.
2. Defective cutter hardware.
RIBBON SA
VER
FAULT
Ribbon saver operation failed.
Possible causes:
1. Obstruction in ribbon area.
2. Defective ribbon saver hardware.
PRINTHEAD TEST
FAIL
Printhead dot failure detected.