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Solutions to Common Problems
49
4
Copies are wrinkled. Is the copy paper set at an angle? Make sure the paper is set
correctly. See P.33 “Loading Paper into the Paper Tray”
Make sure the paper tray is installed correctly. See the setup
guide, “Before You Use This Machine”.
Copy paper misfeeds occur fre-
quently.
Is the proper paper in the paper tray?
Paper size and weight must be within the standards set for
this machine. See Chapter 11, “Specifications" in the Ad-
vanced Features manual.
Is folded, wrinkled, damp, or curled paper in the paper tray?
Always use dry, undamaged paper.
Is the paper set properly in the paper tray?
Always load paper correctly. See P.33 “Loading Paper into the
Paper Tray”.
Make sure that there is not too much paper in the trays; do
not fill them up over the load limit mark (White Line).
Are there any pieces of misfed paper or other foreign objects
in the machine?
Make sure that the paper path is completely clear of paper
and other material after a misfeed.
Are you copying onto recycled paper?
Fan the stack of recycled paper and load it in the paper tray.
Stripes on copies. The scanner is dirty.
Clean scanner (4, 5). See Chapter 9, “Cleaning the Rollers
and Scanner" in the Advanced Features manual.
TELEPHONING
You cannot receive phone calls;
the unit only rings once then
goes into receive mode.
You might be in FAX mode.
Change to TEL or Auto mode. See P.18 “Reception Modes”.
You cannot receive phone calls;
the unit does not ring.
The telephone line is not connected.
Connect the modular cord. See Chapter 10, “Connecting Up
to the Telephone Line" in the Advanced Features manual.
Problem Required Action
Holsten1AE_Basic_FM.book Page 49 Monday, November 6, 2000 8:10 PM