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PROBLEM SOLVING
7.1
Troubleshooting Checklist
If the printer is not working properly, complete the following checklist in order. If the printer
does not pass a step, follow the corresponding troubleshooting suggestions.
Check
Make sure that the Data light on
the control panel is on.
Press the Demo button to print
a demo page to verify that the
printer is feeding paper correctly.
See page 2.7.
Check the demo page to see if it
is printed correctly.
Print a short document from a
software application to verify the
computer and printer are
connected and are
communicating correctly.
If completing the checklist did
not diagnose the problem with
the printer, check the following
troubleshooting sections.
Solution
• If no lights are on, check the power cord connection
and the power switch. Check the power source by
plugging into another outlet.
• If other lights are on, go to “Troubleshooting Error
Messages” on page 7.17.
• If a demo page does not print, check the paper
supply in the input tray.
• If the paper jams in the printer, go to “ Clearing
Paper Jams” on page 7.6.
• If the Error indicator light is illuminated on the
control panel, go to “Troubleshooting Error
Messages” on page 7.17.
If there is a print quality problem, go to “Solving
Print Quality Problems” on page 7.11.
• If the page does not print, check the cable
connection between the printer and computer.
• Check the print queue or print spooler to see if the
printer has been paused.
• Check the software application to make sure you
are using the proper printer driver and
communication port. If the page is interrupted
during printing, go to “Solving General Printing
Problems” on page 7.2.
• “Solving General Printing Problems” on page 7.2.
• “Troubleshooting Error Messages” on page 7.17.
• “Common Windows Problems” on page 7.19.