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PROBLEM SOLVING
7.17
When the printer experiences an error, the control panel will indicate error messages by the
indicator lights. Find the light pattern below that matches the printer light pattern and follow
the solutions to clear the error.
Troubleshooting Error Messages
Printer Light Patterns
Light status legend
symbol for “light on”
symbol for “light blinking”
symbol for “light off”
• Check the power cord and the power switch if your printer does not generate a
response.
• Make sure that the printer is powered with the specified AC voltage.
Power off
Error
Paper
Data
The printer is out of paper in the input tray.
• Load paper into the tray. For the automatic input tray, loading paper will cancel
this message and allow you to continue with the print job.
For the manual input
tray, press the Demo button after loading paper.
Paper out
Data
Error
Paper
Paper is jammed inside the printer or the toner cartridge is not installed.
• Clear the paper jam. See “Clearing Paper Jams” on page 7.6.
• Make sure that the toner cartridge is correctly installed in the printer.
Paper jam, or no toner cartridge
Data
Error
Paper