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PROBLEM SOLVING
7.14
Solving Print Quality Problems
Problem
Solution
• If characters are improperly formed, producing hollow
images, the paper stock may be too slick. Try a different
paper. See “Paper Specifications” on page A.2.
• If characters are improperly formed, producing a wavy
effect, the scanner unit may need service. Verify that it
also occurs on a demo page by pressing the Demo button
on the control panel when printer is ready. If you need
service, contact a service representative.
Misformed characters
• Check the paper type and quality. See “Paper
Specifications” on page A.2.
• Make sure that the paper or other media is loaded
correctly and that the guides are not too tight or too loose
against the paper stack.
Page skew
Background scatter results from bits of toner distributed on
the printed page.
• The paper may be too damp. Try printing with a different
batch of paper. Do not open packages of paper until
necessary so that the paper does not absorb too much
moisture from the air.
• If background scatter occurs on an envelope, change your
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams
can cause this problem.
• If background scatter covers the entire surface of a printed
page, adjust the print resolution through your software
application or the printer properties.
Background scatter