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PROBLEM SOLVING
7.5
Solving General Printing Problems
Problem
The printer prints, but
the text is wrong,
garbled, or incomplete.
(continued)
Pages print, but are
totally blank.
Illustrations will not
print correctly when
using Adobe Illustrator.
Possible Cause
The software application
is malfunctioning.
The operating system is
malfunctioning.
The toner cartridge is
defective or out of toner.
The file may have blank
pages.
Some parts, such as the
controller, the board,
may be defective.
The setting in the
software application is
wrong.
Solution
Try printing a job from another
application.
If printing from Windows (any
version), exit to a Dos prompt and
verify functionality with the following
command: At the C:\ prompt, type
dir LPT1, then press Enter. (This
assumes you are connected to
LPT1.) Exit Windows and reboot the
computer. Turn the printer off and
then back on again.
Replace the toner cartridge.
Check the file to make sure that it
does not contain blank pages.
Contact a service representative.
Print the document with the Bitmap
Printing checkbox in the Print dialog
box empty.