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102 _Troubleshooting
Common Windows problems
Common Linux problems
The machine
does not staple
correctly when
printing more
than one copy
from Acrobat
Reader with a
collate option.
(only in Window/
Macintosh)
It might take
longer to print
when you print a
PDF file as an
image.
Try to print with the latest
Adobe Reader program or
print with turning on "Print as
Image" option from Acrobat
printing options. It might take
longer to print when you print
a PDF file as an image.
The machine
does not staple
correctly when
printing more
than one copy
with a collate
option. (only in
Linux)
Turning off
collation options
on applications
(including CUPS
pstops collation
option) may solve
this problem.
If you want to use the
collation option, go to printer
driver’s advanced option and
turn the collation on.
CONDITION SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred.” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Refer to Microsoft Windows 2000/XP/Vista User’s Guide that came
with your PC for further information on Windows error messages.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
CONDITION SUGGESTED SOLUTIONS
The machine does
not print.
• Check if the printer driver is installed in your
system. Open Unified Driver configurator
and switch to the Printers tab in Printers
configuration window to look at the list of
available printers. Make sure that your
machine is displayed on the list. If not, invoke
Add new printer wizard to set up your device.
• Check if the printer is started. Open Printers
configuration and select your machine on the
printers list. Look at the description in the
Selected printer pane. If its status contains
“(stopped)” string, press the Start button.
After that normal operation of the printer
should be restored. The “stopped” status
might be activated when some problems in
printing occurred. For instance, this could be
an attempt to print document when port is
claimed by a scanning application.
• Check if the port is not busy. Since functional
components of MFP (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
“consumer” application to the same port is
possible. To avoid possible conflicts, only
one of them at a time is allowed to gain
control over the device. The other
“consumer” will encounter “device busy”
response. You should open ports
configuration and select the port assigned to
your printer. In the Selected port pane you
can see if the port is occupied by some other
application. If this is the case, you should
wait for completion of the current job or
should press Release port button, if you are
sure that the present owner is not functioning
properly.
• Check if your application has special print
option such as “-oraw”. If “-oraw” is specified
in the command line parameter then remove
it to print properly. For Gimp front-end, select
“print” -> “Setup printer” and edit command
line parameter in the command item.
• The CUPS (Common Unix Printing System)
version distributed with SuSE Linux 9.2
(cups-1.1.21) has a problem with ipp
(Internet Printing Protocol) printing.Use the
socket printing instead of ipp or install later
version of CUPS (cups-1.1.22 or higher).
Some color images
come out all black.
This is a known bug in Ghostscript (until GNU
Ghostscript version 7.05) when the base color
space of the document is indexed color space
and it is converted through CIE color space.
Because Postscript uses CIE color space for
Color Matching System, you should upgrade
Ghostscript on your system to at least GNU
Ghostscript version 7.06 or later. You can find
recent Ghostscript versions at
www.ghostscript.com.