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7 Troubleshooting Guide
Check the following when there is a problem with the product.
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1
If the status indicator is dark even when the monitor is powered on,
ensure the power cord is tightly connected to the monitor and socket.
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2
If the message Check signal cable is displayed, tightly connect the
video cable to the monitor and PC.
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3
If you remove and reconnect the video cable when Max. Power Saving
is set to On, the monitor may power off before it is recognized by the
PC. Be sure to change the setting to Off before the monitor is powered
off.
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4
If the picture is displayed in a single color, ensure the video cable is
tightly connected to the monitor and PC.
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5
If the picture from a desktop PC does not display normally after the
graphics card has been replaced, check to see if the correct driver for
the graphics card is installed. Then change the graphics card setting to
the video signal mode (resolution) supported by the monitor, referring
to Table 3.
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6
If the monitor does not power on even after you pressed the button,
check that the power switch (POWER S/W) on the back of the monitor
is turned on.
Service Center
Contact our service center for more information. (Please check the model
name and serial number in advance.)
NORTH AMERICA
CANADA 800-SAMSUNG (726-7864) http://www.samsung.com
MEXICO 800-SAMSUNG (726-7864) http://www.samsung.com
USA 800-SAMSUNG (726-7864) http://www.samsung.com
EUROPE
FRANCE 01 48 63 00 00 http://www.samsung.com
GERMANY 01805-SAMSUNG (726-7864) http://www.samsung.com
ITALIA 800-SAMSUNG (726-7864) http://www.samsung.com
SPAIN 902-1-SAMSUNG (726-7864) http://www.samsung.com
ASIA
CHINA 400-810-5858 http://www.samsung.com
HONG KONG 3698-4698 http://www.samsung.com
JAPAN 0120-327-527 http://www.samsung.com/jp
KOREA 1588-3366 http://www.samsungsvc.co.kr
TAIWAN 0800-329-999 http://www.samsung.com
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