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Illustrated parts catalog 7
2 Illustrated parts catalog
Customer self-repair program
The HP customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to
ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at
your own convenience.
Through this convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to address a system
problem. The specialist will also determine whether you can replace the part.
• Replacement parts are express-shipped. Most in-stock parts are shipped the same day you contact HP. You
might be required to send the defective part back to HP, unless otherwise instructed.
• This program is available for most HP products currently under warranty or contract. For information on the
warranty service, see the HP website at
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
.
For more information about the HP customer self-repair program, contact your local service provider. For the North
American program, see the HP website at http://www.hp.com/go/selfrepair
.
Customer replaceable parts are identified in the following tables.