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Troubleshooting 77
Table 31 Is the internal health LED green?
Answer Possible reasons Possible solutions
No, it is amber A processor is in pre-failure condition.
A DIMM is in pre-failure condition.
One memory bank is valid, but another
bank is missing a DIMM.
One memory bank is valid, but another
bank has mismatched DIMMs installed.
One memory bank is valid, but another
bank has an unsupported DIMM type
installed.
A redundant fan has failed.
Use internal component failure LEDs to
identify:
• Missing components
• Degraded components
• Failed components
• Improperly installed components
Replace any missing components, reseat
all components, and restart the system.
If LED failure indicator reappears,
replace the failing component. For more
troubleshooting information, see the HP
Servers Troubleshooting Guide.
For component replacement procedures,
see the HP ProLiant DL585 Servers
Maintenance and Service Guide at
http://www.hp.com/support
.
Contact an authorized service provider
for replacement parts and service.
No, it is red A processor has failed.
Processor 1 is not installed.
A processor is an unsupported type.
Processor does not have an associated
PPM installed.
A PPM has failed.
A DIMM has experienced a multibit
error.
DIMM pairs have mismatched DIMMs.
DIMMs are missing.
DIMMs are an unsupported type.
A required fan has failed.
A thermal event has occurred.
Use internal component failure LEDs to
identify:
• Missing components
• Failed components
• Improperly installed components
• Thermal event
Replace any missing components, reseat
all components, and restart the system.
If LED failure indicator reappears,
replace the failing component. For more
troubleshooting information, see the HP
Servers Troubleshooting Guide.
For component replacement procedures,
see the HP ProLiant DL585 Servers
Maintenance and Service Guide at
http://www.hp.com/support
.
Contact an authorized service provider
for replacement parts and service.
—
A component is not properly seated.
Look at the interlock LEDs on top of the
front access panel. Be sure that all
components are seated securely.
— Interlock problem Reseat all boards and cables.
— Processor memory board configuration
error
Inspect the diagnostic LED panel to
determine if one of the processor
memory boards has both its PPM and
BRD LEDs illuminated.
Ensure that processor and PPM are
properly installed on the processor
memory board.