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11. Trouble-
shooting
Fax reception problems
Problem Solution
The machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to AUTO.
The paper comes out
blank when you receive a
fax.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
The received document is
faint.
• Ask the other party to resend the document using a
higher contrast setting.
• If other printed output is also faint, the toner cartridge
may need replacement (see page 115).
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• Make a copy or print a report on your machine. If the
copy or report is also distorted, your machine may
need service.
When a fax is received,
the size of the printed
document image does not
match the size of the
paper.
• Make sure that an appropriate reception ratio setting
has been selected (see page 107).
No reception occurs when
polling is attempted.
• Make sure the transmitting machine is in automatic
reception mode.
• If the transmitting machine has polling security, make
sure that your fax number has been entered both in
your machine (see page 23) and in the transmitting
machine.