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Chapter 6
43 smarttech.com/kb/170401
Chapter 6: Troubleshooting your interactive
whiteboard system
Before you start 44
Locating status lights 44
Locating serial numbers 45
Determining your interactive whiteboard system’s status 46
Resolving interactive whiteboard issues 47
Resolving operation issues 47
Resolving connection issues 48
Resolving controller module issues 48
Resolving projector issues 49
Resolving projector errors 49
Resolving image issues 49
Loss of signal 49
Partial, scrolling or incorrectly displayed image 50
Unstable or flickering image 51
Frozen image 52
Your image doesn’t fit the interactive whiteboard 52
The image from your connected laptop computer isn’t projected 52
Unaligned projected image 53
Resolving audio issues 53
Resolving network communication issues 54
Resolving ECP issues 54
Accessing the service menu 55
Retrieving your password 55
Resetting the projector 56
Transporting your interactive whiteboard system 56