Filter
Top Products
C H A P T E R 6
Troubleshootingyour interactivewhiteboard system
54 smarttech.com/kb/170401
4. Ensure that your speaker or audio system is on and that the volume is turned up.
5. Check that your source input, such as your computer or video device, isn’t malfunctioning.
Ensure that its audio output is on and that the volume isn’t set to the lowest position.
N O TE
You must display the source input’s video to play its audio through the connected speakers or
audio system.
6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.
Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s
connection panel. There are two RJ45 ports one is for the network and one is for projector 2,
ensure that you have the network cable plugged into the correct one.
2. Ensure that the LAN warning light on the projector is green. To activate the projector’s network
features, use the “vgaoutnetenable=on” RS-232 command (see Projector programming
commands on page 69) or enable the Network and VGA Out setting (see Adjusting projector
settings on page 14). The network features on the projector don’t work until you complete one of
these tasks.
3. Press the Menu button, and then select the Network Settings menu to check the IP address.
See Adjusting projector settings on page 14 for adescription of the IP address field. Enter this IP
address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller.
Resolving ECP issues
If the ECP isn’t receiving power, complete the following tasks:
l Confirm that the ECP cable harness’s 11-pin connector is properly connected to the ECP.
l Confirm that the ECP cable harness’s 7-pin min-DIN connector is properly connected to the
ECP connector on the projector.