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C H A P T E R 6
Troubleshootingyour interactivewhiteboard system
46 smarttech.com/kb/170401
Determining your interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:
Projector
Power light
Projector
Service light
ECP light Interactive
whiteboard
Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Normal operating statuses
Solidgreen Off Solidgreen Solidgreen Correct Fullcontrol Thesystem isoperatingnormally.
If imageorsoundissues occur, see
theremainingsectionsof this
chapterfortroubleshooting
information.
Flashing
green
Off Flashing
green
Off None None Thesystem is startingup.
Solidamber Off Solidamber Off None None Thesystem isinStandby mode.
Flashing
amber
Off Flashing
amber
Off None None Thesystem is enteringStandby
mode.
Solidgreen Off Solidgreen Solidamber N/A None Theinteractivewhiteboard’s
controllermoduleis startingup.
If this process takes longerthan10
seconds, seeResolvingcontroller
moduleissues onpage48.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theinteractivewhiteboard’s
controllermoduleis readytoreceive
afirmwareupdateoris applyinga
firmwareupdate.
If theReadylight flashesamberbut
nofirmwareupdateappears onthe
screen, seeResolvingcontroller
moduleissues onpage48.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Fullcontrol There’s anissuewiththeprojected
image.
SeeResolvingimageissues onpage
49.
Solidgreen Off Solidgreen Solidgreen Correct None There’sanissuewiththeinteractive
whiteboard.
SeeResolvingoperationissues on
thenext page.
Solidgreen Off Solidgreen Flashing
green
Correct Touchonly SMARTProductDrivers isn’t
installedorrunningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’sanissuewiththe
connectionsbetweentheinteractive
whiteboardandtheother
components ofthesystem.
SeeResolvingconnectionissues on
page48.