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C H A P T E R 6
Troubleshootingyour interactivewhiteboard system
47 smarttech.com/kb/170401
Projector
Power light
Projector
Service light
ECP light Interactive
whiteboard
Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheECPisn’t receivingpower.
SeeResolvingECPissues onpage
54.
Solidamber Flashingred N/A N/A None N/A There’sanissuewiththeprojector
lamp.
SeeResolvingprojectorerrors on
page49.
Off Flashingred
N/A
Off None None Theprojector’soperating
temperaturehasbeenexceeded.
SeeResolvingprojectorerrors on
page49.
Off Solidred N/A N/A None N/A There’sanissuewiththeprojector’s
fanorcolorwheel.
SeeResolvingprojectorerrors on
page49.
Off Off Off Off None None Theprojectorpowercableisn’t
properly connected.
OR
There’s anissuewiththemains
powersupply(forexample,the
circuit breakerisoff).
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMARTBoard 800 series interactive whiteboard
user’s guide (smarttech.com/kb/144817).
Resolving operation issues
l Confirm that the camera system cable is connected to the back of the pen tray.
l Perform the calibration procedure documented in the SMARTBoard 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).
l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using
SMARTBoard Diagnostics.
To resolve operation issues, complete the following tasks:
l Confirm that the camera system cable is connected to the back of the pen tray.
l Perform the calibration procedure documented in the SMARTBoard 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).